Refund policy
At PADDLE ACE TRADING, we are committed to ensuring the satisfaction of our customers with every purchase. Please read our return and refund policy carefully before making any purchases.
Return and Refund Eligibility
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No Returns or Refunds:
- All products are final sale once opened or used. We do not accept returns or issue refunds for items that have been unsealed, used, or damaged by the customer.
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Manufacturer Defects:
- If your product has a manufacturer defect, it may be eligible for a replacement or repair under our warranty policy.
- Defects must be reported within 60 days of purchase.
- Products showing signs of misuse, unauthorized modifications, or damage caused by the customer will not be covered under warranty.
Warranty for Manufacturer Defects
- Warranty Period: All products sold by PADDLE ACE TRADING are covered by a 60-day limited warranty against manufacturer defects.
- Claims Process: To initiate a warranty claim, please contact our customer service team with your order details and a description of the defect.
- If your claim is approved, we will either replace or repair the defective item at no additional cost.
Non-Eligible Returns
- Items that are opened, used, or altered in any way.
- Products without proof of purchase.
- Products with damage resulting from misuse or unauthorized alterations.
Contact Us:
If you have any questions regarding this policy or wish to make a claim, please contact us at:
Email: arronax.my@gmail.com
Phone: +60163222970
Thank you for choosing PADDLE ACE TRADING.